Return, Refund & Cancellation

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your application/software package must not have been downloaded from the server.

Additional non-returnable items:

• Downloadable software products
• Themes / Templates / Plugins
• Customized Applications etc.

Once your return/refund request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection.

• 1
  Request ReceivedWe acknowledge and begin reviewing your refund request
• 2
  Inspection & DecisionWe review eligibility and notify you via email of approval or rejection
• 3
  Credit AppliedIf approved, credit is applied to your original payment method within 7 working days

If you haven't received a refund yet, please follow these steps in order:

• First check your bank account again
• Contact your credit card company — it may take some time before your refund is officially posted
• Next contact your bank — there is often processing time before a refund is posted

We only replace software if it is defective or damaged. If you need to exchange it for the same item, send us an email at support@ultrakeyit.com with order details.

To be eligible for a cancellation, your application/software package must not have been downloaded from the server.

Contact us for questions related to refunds, returns and cancellations.